Info

ETHOS & INFORMATION

Find out more about our ethos and our products and services

Ethos

As a family run business, our focus is on supplying excellent service and great products. Throughout our 30 years' experience we have built our reputation on integrity, reliability and developing great relationships with our clients.
Sustainability is also increasingly important to us, so please take a look at our Green Thinking page.

Green Thinking

We are very aware of our responsibility to build sustainability into every area of our business.  Our Green Thinking page indicates how this is applied day-to-day and mentions some ways we are seeking further improvements, as part of the plastics industry.
Please also see below to see how we are working on expressing our passion for trees by supporting tree planting.

Collaboration

One of the joys of being a small business is working with other local craftspeople, artisans and small businesses.  This not only keeps down our carbon footprint, but we love supporting local enterprise and the symbiosis that comes from working with like-minded, creative people.
As we develop these collaborations, it will be reflected in a growing range of products and materials and keep us busy updating the website!

Product Information

Acrylic is a strong, food-grade material with good aesthetics and a wide range of uses.  Please refer to our product information page for more information about using and cleaning acrylic.

Using Chalk Pens

Chalk pens can be used to write on acrylic, for example to write your own menu options, labels or signs.
We are currently testing the best pens and cleaning methods so that we can pass on recommendations to our customers.  

Policies

If you would like to check out the small print, please feel free to take a look at our Data Protection Policy 
& our 

Pricing

As our ranges are available in different sizes, colours and styles, it is difficult to give a single standard price for a product. However, we do have a pricelist for some of our more common products which we can email to customers if applicable.  
For other products, please contact us to discuss your ideas and requirements and we will provide a detailed quote.
New customers are asked to pay in advance on a pro-forma invoice.
All our prices are subject to VAT at the standard rate.

Timescales

As all our products are made to order, we will let you know lead times for completion and delivery, once your design has been finalised and you have confirmed your order. We generally quote 2-4 weeks but this will vary with the size and complexity of your order, with smaller orders sometimes available in less than 2 weeks.  
As with all business, there may be unforeseen issues that affect timescales, but we will always stay in touch to update you if there are any problems.

Delivery

We usually send completed orders by over-night courier. The cost of this will be added to your order and will be notified to you as part of your quote.
Customers outside the UK, please contact us to ensure that we can ship to you.

Our Passion

We simply love trees!!  We're surrounded by them at home and our rural workshop means we're never too far away from them.  Now, more than ever, we are eager to leave a legacy, that helps our beautiful planet continue to breathe.

Planting Trees

We are in conversation with a local conversation group and national charities about funding the planting of trees, so that each year we can know that Kainon has supported new trees.  We can't think of a better by-product for our business and will update the website with more information once trees are being planted!
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